They answer the phone!! They fixed a complicated issue that my locksmith started and never finished fixing. We've been living with a half-fixed and half-working door waiting for my locksmith to find the time to call me back and finish the job that we already paid for. NOW, it is fixed, an HOUR after I called Happy Locks Locksmith. Thrilled with it working right, better than it was even originally installed -- our home feels safe and secure, once again. Note: locksmith is also a missionary. Very happy to be giving business to another human that is spreading Jesus' love. I couldn't be happier!